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If you would like to cancel a service or product, please do the following: Login to the Client...
How do I order more IPs?To order extra IP addresses, log into the Client Area. Go to My Services > View Available...
How do I secure my account? (Two Factor Authentication)If you have a smartphone, you can add an extra layer of security to your Client Area account with...
How do I upgrade or downgrade my service?If you would like to upgrade or downgrade your service, we have a convenient process to do just...
How does the Affiliate system work?We offer account credit for any VPS business you refer to us on a recurring basis. You must have...
How long does VPS setup take?Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...
I can't log into the Client AreaIf you are having trouble logging into the Client Area due to a forgotten security answer or a...
I created a subscription - why am I receiving unpaid invoice emails?Our system sends out unpaid invoice emails a certain number of days in advance of your next...
Refund PolicyYes! We want you to be completely satisfied with our service, so we encourage you to try us out....
Uptime GuaranteeWe guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...
What payment methods do you accept?We accept payment through PayPal, AltCoin, Bitcoin, Webmoney, Perfectmoney, and Local Bank (Viet...
Where is my VPS information email?You should receive an email from us with your VPS information as soon as you pay. The only...
