Refund Policy

Yes! We want you to be completely satisfied with our service, so we encourage you to try us out.

DIWP gives you a 30 day money back guarantee on Hosting solutions and SSL certificates. Cloud & Virtual Private Server (VPS) have a 3 day money back guarantee. Dedicated Server, License Software don’t have a money back guarantee

There are no refunds on extra service as: administrative fees, addons such as dedicated IPs, install fees for custom software, management services, monitoring, or domain name purchases.

Only first service on first-time accounts are eligible for our money back guarantee. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us..

Violations of the Terms of Service will waive the refund policy.

  • 350 Users Found This Useful
Was this answer helpful?

Related Articles

How do I cancel my service?

If you would like to cancel a service or product, please do the following: Login to the Client...

How long does VPS setup take?

Setup is instant upon receipt of payment unless we are out of stock.Please use accurate billing...

Uptime Guarantee

We guarantee that your VPS will be online 99.9% of the time.Exceptions might include:...

What payment methods do you accept?

We accept payment through PayPal, AltCoin, Bitcoin, Webmoney, Perfectmoney, and Local Bank (Viet...

Where is my VPS information email?

You should receive an email from us with your VPS information as soon as you pay. The only...